Who We Are
Company: Knowisly Technologies Private Limited.
Privacy contact: contact@knowisly.com.
Personal Data We Collect
Depending on how you use knowisly, we may collect account and contact information, problem descriptions, expert profile information, professional history, expertise, credentials, services, pricing, availability, location, profile images, social or professional links, reviews, consultation and booking information, communications, payment transaction status, device and usage information, and preferences.
Purposes of Processing
We process personal data to create and manage accounts, publish and manage expert profiles and services, understand problem descriptions, facilitate expert discovery and matching, manage availability, schedule and administer consultations, process transactions, enable reviews and communications, provide support, secure the platform, communicate service information, improve the product, and meet legal obligations.
AI-Assisted Matching
knowisly may use AI systems to organize and interpret information you provide and suggest potentially relevant expertise or experts. AI outputs can be incomplete or inaccurate and are not a guarantee of suitability or outcome.
Where an external AI provider processes personal data, we apply appropriate contractual, technical, and organisational safeguards.
Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including account administration, dispute handling, security, legal obligations, and legitimate business records. Actual retention periods should be documented internally and aligned with the production data model.
Your Rights
Subject to applicable law and the DPDP framework, users may have rights relating to access to information, correction and updating, erasure where applicable, withdrawal of consent where processing is consent-based, and grievance redressal. To exercise these rights or raise a privacy concern, contact contact@knowisly.com.
Security
knowisly will maintain reasonable technical and organisational security measures appropriate to the nature of the personal data processed. Security controls should be supported by access control, encryption where appropriate, logging, backups, incident response, and vendor controls.
Children
knowisly should not be used by children unless the service and its processing model have been specifically designed to comply with applicable requirements. The launch configuration should define age controls before accepting child users.
Changes
We may update this policy when the service, vendors, data practices, or applicable law changes.
Contact & Complaints
Privacy requests and complaints can be submitted to contact@knowisly.com. Please include enough detail for us to identify your account or request. Do not include passwords or payment credentials.